Lots of eyes see better than two
It's a familiar concept to many design engineers: Lots of pondering and tinkering is needed to find the best possible solution to a task. It helps if you're not left all on your own.
Working together to achieve a goal
Intensive collaboration, direct channels, and quick and accurate design processes: These are the ideal prerequisites for producing perfect parts on the basis of drawings. TeamViewer makes it possible! Thanks to this software, our application consultants can work on a document at the same time as the customer right from the start via the Internet.
How does it work?
The program enables Murtfeldt and the customer to view, edit, and develop documents such as CAD files simultaneously. All content is reproduced in full on all connected computers with no delay at all. This minimizes the risk of misunderstandings and leads to an increase in consultancy quality.
Even more advantages
All it takes is an Internet connection and time-consuming activities such as long meetings and lengthy e-mails and telephone conversations become a thing of the past. However, even more importantly, multiple users - at Murtfeldt or at your company - can take part in these online sessions at the same time.
The assigned application engineer takes the role of moderator and sends you an e-mail invitation to take part in the TeamViewer conference. You click on the link in the e-mail to open the program. As soon as the Internet connection is established, the moderator's screen appears. It might, for example, contain one of your drawings that need to be quickly modified.
Can changes be made online?
Of course: You can instruct the moderator over the telephone and he or she can make the changes to the drawing on his PC - right before your eyes. If you need to point something out on the drawing, that's fine too: The moderator can allow participants to control his or her monitor so that you can illustrate the desired changes directly on the drawing.
TeamViewer has even more functions, including the transmission of video and speech. This means that - if you prefer - you don't need to use the telephone at all.